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Business Hours:
MON to FRI:
10:00AM - 6:00PM PST
SUN: CLOSED
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Order Processing & Shipping
• Orders are processed within 3-5 business days, excluding weekends and holidays.
• High-demand items may require an additional 1-3 days for processing.
• All orders are shipped via UPS with signature confirmation and typically arrive within 3-5 business days.
• Customers will receive a tracking number via email upon shipment.
Pre-Orders
• Payment is required in full at the time of purchase.
• Orders containing both in-stock and pre-order items will ship when all items are available.
• Pre-orders are final sale and cannot be canceled or modified.
Returns & Exchanges
• Due to hygiene standards, all sales are final—we do not accept returns or exchanges on hair extensions.
• If an incorrect or damaged product is received, customers must contact shop@laidwithluvhair.com within 72 hours for assistance.
Return to Sender Shipments
• Laid With Luv Hair is not responsible for packages returned due to incorrect addresses, failed delivery attempts, or unclaimed shipments.
• Customers are responsible for reshipping costs. If reshipping is declined, store credit (minus shipping and a $25 restocking fee) will be issued.
Order Modifications & Cancellations
• Orders are processed immediately, and modifications, cancellations, or changes are not permitted after placement.
• Address change requests must be submitted to the shipping carrier, and may be subject to fees paid to the carrier by the customer.
Lost, Stolen, or Delayed Packages
• Once an order has left our facility, Laid With Luv Hair is not liable for lost, stolen, or delayed packages. Customers must contact the shipping carrier directly for resolution.
By completing a purchase, you acknowledge and accept these terms. For any inquiries, please contact shop@laidwithluvhair.com.
